Enterprise news and opinion from Cobweb

Our editorial team regularly publishes topical news and opinion articles covering business know-how, entrepreneurship best practice, local enterprise support and national business support policy. Our independent observations and interpretation of facts stimulate some lively discussions among enterprise practitioners, business professionals and owner managers.

Raising your game by meeting client expectations

August 7th, 2014 | 1 comment Source: EnterQuest

Excellent customer service is a given these days – we all expect it. But this simply gets you into the game – it’s not enough to differentiate yourself from the competition. Customer service needs to be something much more effective, demonstrable and, above all, tangible…

How to win more business with less effort

July 25th, 2014 | 1 comment Source: EnterQuest

Consistent sales follow-up creates a predictable and profitable stream of prospects and customers that buy. However, not following up with your prospects and customers is the same as filling up your bathtub without putting the plug in…

Prospecting from home: How to prepare for battle (PART 2)

July 14th, 2014 | No comments Source: EnterQuest

You may be one of the lucky people who starts a home business with some existing clients in tow. Maybe a successful eBayer or car-booter who wants to go full-time. Or perhaps a freelancer or a sub-contractor looking for just one, major long-term contract…

Prospecting from home: How to prepare for battle

June 27th, 2014 | 3 comments Source: EnterQuest

There are many reasons why people choose to start up and run their business from home, whether it be for the flexibility, independence or reduced costs. Whatever the reason, one of the most important tasks is how to prepare yourself and make the right first impression for prospective customers…

How to deal with client conflict

June 13th, 2014 | 1 comment Source: EnterQuest

Conflict of any kind is never a pleasant experience, especially when it involves clients. With freelancing, you can step away from a long-term situation that is causing you stress – but that doesn’t mean all conflict can be avoided, and you need to be able to cope with it when it does arise…

When freelancing isn’t working

May 23rd, 2014 | No comments Source: EnterQuest

Working for yourself isn’t an easy option: the sad fact is that the majority of small firms and sole traders fail within their first few years. So what happens if you make the leap, only to discover further down the line that it isn’t panning out the way you had hoped? What can you do when freelance work just isn’t working?…

How to get better deals from your suppliers

May 16th, 2014 | No comments Source: EnterQuest

Every small business owner needs to buy in supplies, such as stationery or something more important to help with running their business. However, when you deal with suppliers, you’re dealing with professionals trained to get the best deal they can from you, for them. Here are some tips to help you make supplier negotiations work for you…

Beer money, legal barriers and business failure

May 2nd, 2014 | 1 comment Source: EnterQuest

One of the biggest causes of early mortality in new business start ups, often within a matter of weeks or months, is lack of preparation and lack of understanding of the statutory obligations and legal restrictions you are faced with before you can start up and trade…

Is your business dull, lame and boring?

April 11th, 2014 | No comments Source: EnterQuest

Most small firms’ marketing messages send their customers to sleep instead of stirring any interest or desire to find out more about their products and services. So how can you turn this into an opportunity…

Daft ideas, excuses, prejudice and failure

April 4th, 2014 | No comments Source: EnterQuest

One of the biggest problems with starting a new business, or a new project or activity in an existing business, is that other people (and sometimes even you, yourself) will expect the idea to fail before you even start…